Last updated: July 3, 2026
This Shipping Policy gives customers a clear summary of how Selvag prepares orders, hands parcels to carriers, and shares tracking information. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
For orders containing Produce Washing Baskets, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff. Because customers compare Produce Washing Baskets by everyday utility, we keep references to dimensions, color, quantity, care, and package contents visible across policy pages.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Saturday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment. For Singapore customers, the checkout page, tracking email, and support channel should show consistent store and order information.
SHIPPING METHODS & COURIERS
We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.
Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.
For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth. Produce Washing Baskets are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@selvag.shop for shipment support.
CONTACT
For shipping questions, contact Selvag support at support@selvag.shop or +18583630355. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM SGT.